Frequently Asked Questions

We are open Monday to Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 3:00 PM. We are closed on Sundays. Our emergency services are available 24/7 for urgent cases.

Our regular clinic is open Monday through Saturday. However, our emergency services are available 24 hours a day, 7 days a week. If you have an emergency outside regular hours, please call our emergency hotline.

Yes, we strongly recommend booking an appointment in advance to ensure availability and minimize wait time. However, we do accept walk-in patients depending on our schedule. For the best experience, call or message us through WhatsApp to schedule your visit.

You can easily book an appointment by contacting us via WhatsApp, phone call, or by visiting our clinic in person. Simply click the WhatsApp button on our website or call us at +62 857-5464-1968.

Vaccine costs depend on the type of vaccine and your pet's age and health status. Basic vaccination packages typically start at IDR 50.000. We offer puppy/kitten packages at discounted rates. Contact us for specific pricing on the vaccines your pet needs.

A general checkup includes a full physical examination, vital signs assessment (temperature, heart rate, breathing rate), health history review, parasite screening, and preventive care recommendations. Our veterinarians may also discuss nutrition and behavior during the visit.

Yes, we understand that veterinary care can be expensive. We offer flexible payment plans for major procedures and surgeries. We also accept most major credit cards and pet insurance. Please ask our staff about available options.

Our grooming service includes a full bath, nail trimming, ear cleaning, eye cleaning, and fur brushing. We can also provide additional services like de-shedding treatments, specialized shampoos for skin conditions, and creative grooming upon request.

Yes! Our emergency services are available 24/7. If your pet needs urgent care outside our regular hours, please call our emergency hotline at +1 (234) 567-8901. Our experienced emergency team is always ready to help.

If you suspect your pet is having a medical emergency (difficulty breathing, severe injuries, loss of consciousness, excessive bleeding, etc.), call our emergency hotline immediately at +1 (234) 567-8901. Provide details about the situation, and come to our clinic as quickly as possible.

Yes, we have experience with a variety of exotic pets including rabbits, guinea pigs, birds, reptiles, and small mammals. We recommend calling in advance to ensure our veterinarian is available for your specific type of pet.

Of course! We understand that pet owners may want a second opinion on their pet's diagnosis or treatment plan. We welcome referrals and can often provide consultations for second opinions. Please bring your pet's medical records.

We recommend bringing puppies and kittens in for their first checkup between 6-8 weeks of age. Early visits help establish a vaccination schedule, check for congenital issues, and get advice on nutrition and care. Your pet may need multiple visits in the first year.

For healthy adult pets, annual checkups are recommended. Senior pets (7 years and older) should have checkups twice a year. Puppies, kittens, and pets with health issues may need more frequent visits. We'll provide personalized recommendations during your visit.

Core vaccines are recommended for all pets and typically include protection against rabies, distemper, and parvovirus. Non-core vaccines depend on your pet's lifestyle and risk factors. Our veterinarians will assess your pet's needs and recommend an appropriate vaccination schedule.

Maintain a healthy diet, provide regular exercise, keep your pet's weight at a healthy level, practice dental hygiene, keep parasites under control with preventive medications, and maintain regular grooming. Our staff can provide personalized advice on wellness strategies for your specific pet.

Yes, we accept most major pet insurance providers. We can provide itemized receipts that you can submit to your insurance company for reimbursement. Please check with your insurance provider to understand your coverage before your visit.

We accept cash, credit cards (Visa, Mastercard, American Express), and digital payment methods. We can discuss payment plans if you have questions about costs before your appointment.

Absolutely! We believe in transparency about costs. We'll provide you with an estimate before proceeding with any treatment or surgery. If additional procedures are needed, we'll discuss them with you and get your approval first.

Yes! We offer discounts on multi-pet visits and wellness packages. Senior and military discounts may also be available. Ask our staff about any current promotions or package deals.

After surgery, keep your pet quiet and confined for the recommended recovery period. Avoid bathing or getting the incision wet. Follow medication instructions carefully, monitor the incision for signs of infection, and keep follow-up appointments. We'll provide detailed aftercare instructions.

We maintain detailed medical records for all our patients. You can request copies of your pet's records at any time. We can also send records directly to another veterinary clinic if your pet is transferring care.

Yes! We can provide medication refills for ongoing prescriptions. You can request refills through WhatsApp or by calling us. We may recommend a follow-up visit if your pet hasn't been seen recently.

If your pet experiences any complications after treatment, contact us immediately. Our emergency services are available 24/7 for complications. We stand behind our services and will work to resolve any issues.